Sunday, 26 August 2012

Call Center Jobs: How To Prepare For The Interview

Call Center Jobs: How To Prepare For The Interview

How To Prepare For The Interview


In order to get  best bpo jobs you have to first pass the interview process and get to the hiring manager. That means you have to know how to conduct yourself at the interview in order to even pass the first stage. There are some places that will hire you directly without going through the hiring manager but you still have to pass the interview process to be hired. Many people just go to an interview and have no idea what they need to do or how to conduct oneself and end up losing the job because of it. One of the places many people go wrong at interviews is not having a clue about the company or the position. Not all companies ask that question but you have to be prepared. It makes you look foolish if you don?t know anything about the company. They assume if you want to work for them you will take the time to find something out about the company. You do not have to know a great deal, but you should at least know what the company does and the types of products or services they provide. 

Before the interview you should also prepare a list of questions you want to ask the interviewer. Most of the time the interviewer will ask if you have any questions, and if you don?t have any, the consensus is that you are not conceed enough to ask any questions rather than that the interviewer covered everything. However, if he or she does not offer the information, you do not ask about the salary at the interview. This is something that is against interview protocol and should never be asked until a job offer is made. Most interviewers will discuss the salary as part of the interview process but if that is not the case, do not ask. 

If you are not sure where the company is located, leave extra early for the interview or do a dry run the day before your interview. You want to avoid being late by getting lost, and though this may not be possible if the company is out of town or you are leaving from another job, make every effort to make sure you know exactly where the company is. If you are not sure and cannot leave early from another job, make sure you obtain explicit directions from the company where 
you are going.

Sunday, 22 July 2012

Call Center - BPO Operations: Service Level Agreement Target Tool - Part 3

Call Center - BPO Operations: Service Level Agreement Target Tool - Part 3

Best Bpo Jobs

Call Center Jobs In Delhi


Delhi is Worlds BPO capital!! Having a call center in Delhi & NCR is the norm for several global companies today. In order to meet the growing international demand for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call centers here.
But what makes call center jobs in Delhi such an attractive option for fresh job seekers? Is it more like a part time jobs in Delhioption to earn an extra buck? At call centers the opportunity to make money can be very lucrative as the salary offered with just a graduation degree is way ahead expectation. More to this list is free pick and drop cab, a free meal, attractive offices and a lot of entertainment at times!! The fact is BPO industry has in offer great opportunities for both fresh and experienced university graduates.
The top BPOs in Delhi & NCR actively increasing manpower are; EXL, it is a leading end-to-end BPO in Noida near Delhi and headquartered in New York. Xansa, the international business process and IT Services Company is Europe's leading providers of telecommunications services centered at Noida. NIIT SmartServe is a subsidiary of NIIT Technologies, a global IT solutions company located at Gurgoan near Delhi. iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi. Integreon provides high-value, complex BPO solutions (also known as Knowledge Process Outsourcing, KPO or judgment-based BPO), specializing in document, content and knowledge services located in Delhi & NCR. TeleTech Indias expertise in managing integrated customer solutions and Bhartis proven success in designing world-class service organizations in India. E-Meditek Solutions Ltd. is a responsible customer focused health benefit administrator. A leading US-based provider of contact center and technology support services; vCustomer maintains state-of-the-art processing centers across two locations in India at Delhi and Pune. HCL Technologies BPO is a subsidiary of IT giant, HCL Technologies. It provides services in both customer care (voice & web) and back office processing, centered at Noida.
The services at these call centers include Operations, Customer Service, Telecalling, Backend, technical support, transactional processes etc. The basic educational qualification required to find a job in call center is graduation, which can support you to net a job in Operations/ Customer care/ Telecalling/ Backend. Technical knowledge is essential for technical/ semi technical support.
A professionally-managed BPO unit can give a strong career boost and can be equally disastrous for building a career if the choice of employer is incorrect. Delhi & NCR offer the best BPO jobs in India to those who want to seriously make career in the industry.